Shipping policy
Shipping and processing times can vary, depending on the product. Most orders ship within 1 day and take about 1-4 days in transit when shipped within the continental United States. Cut-off time: 4:00pm PT (7:00pm ET) Monday – Saturday.
Lead Times
Some products have lead times to allow for processing and/or clearance, in addition to transit times. It is possible to receive your items sooner. Here are our official lead times for the following product types:
- EWatt Batteries, Lids, Chargers: 30 days
- Forks, Shocks: 5 days
- Custom Wheel Sets: 21 days
Signature Required
Shipping of high-value items requires a signature from an adult (18+). Without a signed delivery receipt, the driver will be unable to complete the delivery.
International Orders
Orders shipped outside of the continental United States may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are not included in the order total and are the responsibility of the customer.
International orders may be subject to customs processing, inspections, and clearance procedures in the destination country. These processes are handled by local customs authorities and are outside of Darwin EV’s control.
Delivery estimates for international shipments are not guaranteed, as customs clearance times can vary depending on the destination country, region, shipment contents, and local regulations. In some cases, customs processing may result in additional delivery delays after the order has arrived in the destination country.
Customers are responsible for providing accurate shipping information and for complying with any import requirements applicable in their country.