Refund policy

We accept returns on new, unused products in original packaging. Returns must be initiated within 30 days of the delivery date. Items must be unused, uninstalled, and in original packaging. Returns must be approved prior to being sent back. Upon approved request, a return label will be made available for download to print, free of charge.

Once received and inspected, refunds are processed within 5–7 business days.

Refunds may be subject to a 3-5% processing fee.

Battery Return Policy

All battery returns must be unused and in original packaging. Returns outside the lower 48 states (U.S.) are final sale. Due to hazmat shipping requirements, all battery returns are subject to a 25% restocking fee.

Non-Returnable Items

The following items are not eligible for return:

• Installed or used products
• Damaged items not related to shipping
• Custom or special-order items
• Opened or used electrical components

Additional Terms for Returns

Darwin EV reserves the right to deny any return that does not meet the above conditions.

Restocking Fees

Due to handling, shipping, and inventory costs, the following restocking fees apply:

• Batteries: 25%
• Suspension (forks, shocks, springs): 20%
• Electric Bikes: 8%
• Controllers: 10%
• Motors: 15%

Restocking fees are deducted from the total refund amount.

Cancellation Fee

A 3-5% processing fee may be charged for order cancellations.