Refund policy
We accept returns on new, unused, uninstalled products in their original packaging. Returns must be initiated within 30 days of the delivery date. Returns must be approved prior to being sent back. Upon approved request, a return shipping label will be made available for download to print, free of charge.
Once received and inspected, refunds are processed within 5–7 business days.
Refunds may be subject to a 3-5% processing fee.
Battery Return Policy
All battery returns must be unused and in original packaging. Returns outside the lower 48 states (U.S.) are final sale. Due to hazmat shipping requirements, all battery returns are subject to a 25% restocking fee.
Non-Returnable Items
The following items are not eligible for return:
- Installed or used products
- Damaged items not related to shipping
- Custom or special-order items
- Opened or used electrical components
Additional Terms for Returns
Darwin EV reserves the right to deny any return that does not meet the above conditions.
Original shipping charges are non-refundable. Any shipping fees paid at the time of purchase will not be included in the refund, including when an order qualifies for a return.
Restocking Fees
Due to handling, shipping, and inventory costs, the following restocking fees apply:
- Controllers: 10%
- Batteries: 25%
- Motors: 15%
- Suspension (forks, shocks, springs): 20%
- Electric Bikes: 8%
Restocking fees are deducted from the total refund amount.
We reserve the right to assess a restocking fee on any returned product. Restocking fees may vary depending on the product, its condition, packaging, and the circumstances of the return.
Cancellation Fee
A 3-5% processing fee may be charged for order cancellations.