📦 EBMX X-9000 V3 Controllers – ⏱ Delivery Time: 1-4 Days
📦 EBMX Motors – ⏱ Delivery Time: 1-4 Days
📦 Nexbat Batteries – ⏱ Delivery Time: 1-4 Days
📦 EWatt Batteries – ⏱ Delivery Time: 15 Days
📩 For order questions, please use our contact form for the fastest response.

Terms of service

Terms and Conditions for Darwin EV, LLC

Liability Waiver

By purchasing a product from Darwin EV, you accept full responsibility for any damage or harmful consequences that may result from the product(s). You understand that you waive the right to sue and seek compensation for damages that may arise from the use of the product in question, regardless of whether the product has been used properly or misused. You also acknowledge that all products created, manufactured, or distributed by Darwin EV, LLC are provided on the condition that its users accept full responsibility for any ill effects the product may cause.

Product Servicing

Products sold by Darwin EV are built to last. We stand behind the quality of our products and we are happy to address any manufacturer-related issues. Upon purchase, the customer agrees to take all safety precautions when using and caring for our products, including maintenance and proper storage of lithium-ion battery packs, for example.

Handling of Lithium-ion battery cells – Risks and Precautions

Misusing or mishandling lithium-ion batteries can pose a serious risk of personal injury, property damage, or death. Batteries may explode, burn, or cause a fire if misused or mishandled. Only use with proper circuitry in a protected battery pack. Only use within manufacturers listed specifications.

Shipping Policy

Shipping and processing times can vary, depending on the product. Most products ship within 0-3 days and take about 2-4 days in transit when shipped within the continental United States. Cut-off time: 4:00pm PST (7:00pm ET) Monday – Saturday.

Battery Lead Times:
It is possible to receive your battery sooner. However, our official lead time on batteries is 20 days to allow for transit time and customs clearance.

Return Policy

We accept returns on new, unused products in original packaging. Returns must be initiated within 30 days from date of purchase. Eligible returns must be made by mail. Upon approved request, a return label will be made available for download to print, free of charge. Refund processing may take up to 7 days. Returns are subject to banking processing fees.

Restocking Fees:

  • 20% restocking fee is applied to battery order cancellations or returns.
  • 8% restocking fee is applied to electric bike order cancellations or returns.
  • 15% restocking fee is applied to controller order cancellations or returns.

Cancellation Fee

A 3-5% processing fee may be charged for order cancellations.

Limited Warranty

Darwin EV (“we,” “us,” or “our”) offers a limited warranty on certain products, including batteries, motors, controllers, and related components. By purchasing from our website or an authorized dealer, you agree to the following terms:

Warranty Coverage

Our limited warranty covers defects in materials and workmanship under normal use and conditions for a period specified at the time of sale. Coverage duration and conditions may vary by product.

    • Warranty coverage applies only to the original purchaser of the product.
    • Warranties are non-transferable. Ownership changes void any remaining warranty coverage.

Exclusions

Warranties DO NOT cover:

    • Normal wear and tear
    • Damage due to misuse, abuse, neglect, accidents, or acts of nature
    • Improper installation or use with incompatible parts
    • Unauthorized modifications or third-party repairs
    • Use in applications not intended by the manufacturer

Installation Disclaimer

High-voltage components such as batteries and controllers must be installed by qualified technicians. Any damage or injury resulting from improper installation is the sole responsibility of the purchaser or installer.

Limitation of Liability

Darwin EV shall not be held liable for any indirect, incidental, or consequential damages, including but not limited to:

    • Loss of use
    • Loss of business or revenue
    • Property damage
    • Personal injury

Your use of our products is at your own risk. By purchasing from us, you agree to assume all responsibility for proper installation, maintenance, and safe operation.

Support for Secondhand Products

Darwin EV does not guarantee support for secondhand products. Warranty and technical support are intended for the original purchaser only.

Policy Updates

We reserve the right to update or modify these terms at any time. Please review this page periodically to stay informed of any changes.