Darwin EV Terms and Conditions
Liability Waiver: By purchasing this product, you accept full responsibility for any damage or harmful consequences that may result from the product. You understand that you waive the right to sue and seek compensation for damages that may arise from the use of the product in question, regardless of whether the product has been used properly or misused. You also acknowledge that all products created, manufactured, or distributed by Darwin EV, LLC are provided on the condition that its users accept full responsibility for any ill effects the product may cause.
Product Servicing: Darwin EV, LLC products are built to last. We stand behind the quality of our batteries and will address any manufacturer-related issues. Upon purchase, the customer agrees to take all safety precautions when operating and caring for their product, including maintenance and proper storage of lithium-ion battery packs.
Battery Maintenance: Store in a dry place. When not riding for long periods, keep battery charge between 50% and 80%. For best results, always charge after riding — do not store a depleted battery.
Handling of Lithium-ion Battery Cells – Risks and Precautions: Misusing or mishandling lithium-ion batteries can pose a serious risk of personal injury, property damage, or death. Batteries may explode, burn, or cause a fire if misused or mishandled. Only use with proper circuitry in a protected battery pack. Only use within manufacturers’ listed specifications.
Restocking Fee: There is a 20% restocking fee for any battery order cancellation.
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Shipping Policy: Shipping and processing times can vary depending on the product. Most products ship within 0–3 days and take about 2–4 days in transit when shipped within the continental United States. Cut-off time: 4:00pm PST (7:00pm ET), Monday–Saturday.
Battery Lead Time: It is possible to receive your battery sooner. However, our official lead time on batteries is 20 days to allow for transit time and customs clearance.
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Return Policy: We accept returns on new, unused products in original packaging. Returns must be initiated within 30 days from the date of purchase. Eligible returns must be made by mail. Upon approved request, a return label will be made available for download to print, free of charge. Refund processing may take up to 7 days. Returns are subject to banking processing fees.
Restocking Fees: A 20% restocking fee is applied to battery order cancellations or returns.
