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Terms & Conditions

Terms and Conditions for Darwin EV, LLC

Liability Waiver

By purchasing this product, you accept full responsibility for any damage or harmful consequences that may result from the product. You understand that you waive the right to sue and seek compensation for damages that may arise from the use of the product in question, regardless of whether the product has been used properly or misused. You also acknowledge that all products created, manufactured, or distributed by Darwin EV, LLC are provided on the condition that its users accept full responsibility for any ill effects the product may cause.

Product Servicing

Darwin EV, LLC products are built to last. We stand behind the quality of our batteries and we are happy to address any manufacturer related issues. Upon purchase, the customer agrees to take all safety precautions when operating and caring for their product, including maintenance and proper storage of lithium-ion battery packs.

Handling of Lithium-ion battery cells – Risks and Precautions

Misusing or mishandling lithium-ion batteries can pose a serious risk of personal injury, property damage, or death. Batteries may explode, burn, or cause a fire if misused or mishandled. Only use with proper circuitry in a protected battery pack. Only use within manufacturers listed specifications.

Return Policy

We accept returns on new, unused products in original packaging. Returns must be initiated within 30 days from time of purchase. Eligible returns must be made by mail. Upon approved request, a return label will be made available for download and print, free of charge. Refund processing may take up to 7 days. Returns are subject to banking processing fees. A 20% restocking fee is applied to battery order cancellations.